Refund Policy
Last Updated: October 17, 2024
1. Overview
At Rovanta Pinball, we want our customers to be satisfied with their purchases. This Refund Policy explains the circumstances under which refunds may be requested for pinball machines, accessories, parts, and other products purchased through our website.
Please review this policy carefully before placing an order. By purchasing from Rovanta Pinball, you acknowledge this policy, subject to your rights under applicable consumer protection laws.
2. Eligibility for Refunds
Customers may request a refund under the following circumstances:
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The product arrives damaged or defective.
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The product received is incorrect or significantly different from the description provided on our website.
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An order cannot be fulfilled or delivered as agreed.
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An order qualifies for cancellation under our applicable terms or consumer protection laws.
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Another circumstance covered by an applicable warranty, agreement, or legal requirement entitles the customer to a refund.
For change-of-mind requests, refunds are subject to our applicable return terms and any rights provided by law. A refund is not automatically guaranteed simply because a customer no longer wants a product.
3. Reporting Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If your pinball machine, accessory, or other item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.
To help us review your request, please provide:
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Your order number and proof of purchase.
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A description of the issue.
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Clear photographs or videos showing the damage or defect, where possible.
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Any relevant delivery or packaging information.
Please retain the original packaging and shipping materials when practical. We will review your claim and advise you of the appropriate next steps, which may include troubleshooting, repair, replacement, return, or refund.
Customers will not be required to pay return shipping costs where those costs are our responsibility under applicable law or where we have agreed to cover them.
4. Return Conditions
Where a return is approved, we may ask that the product be returned according to the instructions provided by our customer service team.
Unless otherwise required by law or agreed in writing, returned products should:
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Be in their original condition, with all included components and accessories.
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Include the original packaging where reasonably available.
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Be accompanied by proof of purchase and the applicable return authorization.
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Be securely packaged to prevent damage during transportation.
Because pinball machines are large, heavy, and potentially fragile, customers should not arrange return shipping before receiving our instructions. We will coordinate the appropriate return arrangements with the customer.
These conditions do not limit any statutory rights that apply to defective, misrepresented, or otherwise legally returnable products.
5. Refunds for Change-of-Mind Returns
If you wish to return an item because you changed your mind, please contact us before shipping it back.
We will confirm whether the product qualifies for a return and explain any applicable conditions, shipping costs, or fees before the return proceeds.
Products that have been installed, modified, damaged through misuse, or returned incomplete may not qualify for a voluntary change-of-mind refund, subject to applicable consumer protection laws and warranty obligations.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected] or 613-689-6088.
We will determine whether the order can be cancelled based on its processing, manufacturing, dispatch, or delivery status and the terms of your purchase.
If cancellation is accepted, any eligible refund will be processed according to the applicable terms. Orders that have already shipped may require a return instead of a cancellation.
Nothing in this section limits a customer’s legal right to cancel an agreement or receive a refund where applicable law provides that right.
7. Refund Processing
Once a return is received and assessed, or a refund is otherwise approved, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. If that method is unavailable, we will contact you to discuss an appropriate alternative.
We aim to initiate approved refunds within 10 business days of approval, unless a different period is required by law or communicated to the customer.
Please note that your bank, credit card provider, or payment service may require additional time to post the refund to your account.
8. Shipping and Return Costs
Shipping charges, return transportation costs, and any applicable handling fees will be assessed according to the reason for the return and the terms agreed at purchase.
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Damaged or defective products: Rovanta Pinball will cover return or replacement shipping where required by law or agreed by us.
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Incorrect products: We will arrange an appropriate solution and cover applicable return costs where required by law or agreed by us.
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Change-of-mind returns: The customer may be responsible for return shipping costs where permitted and disclosed before the return proceeds.
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Non-refundable delivery charges: Original shipping or delivery charges may be excluded from voluntary change-of-mind refunds where permitted by law.
No fee or deduction will be applied where prohibited by applicable law.
9. Exchanges and Replacements
Depending on product availability and the circumstances of your claim, we may offer an exchange, replacement, repair, or refund.
If a replacement product is unavailable, we will discuss the available options with you. Any resolution will be consistent with the applicable purchase agreement, warranty, and consumer protection requirements.
10. Warranty Claims
Some pinball machines, parts, and accessories may be covered by a manufacturer’s warranty or a separate warranty offered by Rovanta Pinball.
Warranty coverage, exclusions, and claim procedures may vary by product. Please refer to the warranty documentation supplied with your purchase or contact our customer service team for assistance.
This Refund Policy does not replace or reduce any applicable warranty or statutory rights.
11. Late or Missing Refunds
If you have not received an approved refund within the expected timeframe, please:
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Check your bank account or payment statement.
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Contact your card issuer or payment provider to ask whether the refund is pending.
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Contact us with your order number and refund confirmation details.
We will investigate the status of your refund and provide an update.
12. Consumer Protection Rights
This policy is intended to operate in accordance with applicable Canadian and Ontario consumer protection laws.
Nothing in this policy excludes, restricts, or waives any rights or remedies that cannot legally be excluded, restricted, or waived. Where a legal requirement conflicts with this policy, the applicable legal requirement will prevail.
13. Changes to This Refund Policy
Rovanta Pinball reserves the right to update this Refund Policy when necessary. Updates will be published on this page with a revised date.
Changes will not remove rights that customers have already acquired under applicable law or an existing purchase agreement.
14. Contact Us
If you have questions about this Refund Policy or wish to request a refund, please contact us using the details below.
Rovanta Pinball
Address: 302 Front Street, Belleville, ON K8N 2Z8, Canada
Phone: 613-689-6088
Email: [email protected]
Website: https://rovantapinball.com/
We appreciate your business and will work to address refund and product concerns fairly and promptly.
