Shipping & Delivery

Website: https://rovantapinball.com/
Business Name: Rovanta Pinball
Address: 302 Front Street, Belleville, ON K8N 2Z8, Canada
Phone: +1 613-689-6088
Email: [email protected]

Last Updated: October 17, 2024

1. Overview

At Rovanta Pinball, we aim to provide a reliable and convenient delivery experience for every customer. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped, tracked, and delivered.

We offer pinball machines, accessories, replacement parts, and related products. Because some of these items are large, heavy, or delicate, shipping arrangements may vary depending on the product, destination, and delivery requirements.

By placing an order through our website, you acknowledge this policy, subject to your rights under applicable consumer protection laws.

2. Order Processing

Orders are processed after the order details and payment have been verified.

Our estimated order processing time is generally 1–3 business days, excluding weekends and public holidays. However, processing times may vary depending on product availability, order volume, supplier schedules, and whether special handling is required.

Orders containing large pinball machines or products requiring specialized freight arrangements may require additional processing time.

If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

3. Shipping Methods

Rovanta Pinball may use appropriate shipping and freight services based on the size, weight, destination, and nature of the products ordered.

Available shipping methods may include:

• Standard parcel delivery for smaller accessories and parts.

• Tracked courier services for eligible products.

• Freight transportation for full-size pinball machines and other oversized items.

• Special delivery arrangements for products requiring additional handling.

The available shipping options and applicable charges will be communicated during checkout or before the order is finalized.

Not every shipping method will be available for every product or destination.

4. Shipping Destinations

Shipping availability depends on the product and the delivery address.

Customers should confirm that their destination is eligible for delivery before completing an order. Certain remote locations, restricted regions, and international destinations may require additional arrangements or may not be serviceable.

For international orders, customers may be responsible for applicable import duties, customs charges, taxes, or other fees imposed by the destination country, where permitted by law and disclosed as required.

Any shipping restrictions or additional requirements will be communicated where reasonably possible.

5. Shipping Costs

Shipping charges are determined by factors such as:

• Product size and weight.

• Delivery destination.

• Selected shipping or freight service.

• Special handling or delivery requirements.

• Applicable taxes and other charges.

The shipping cost will be displayed at checkout or communicated to the customer before the order is confirmed.

Some oversized or heavy items may require a separate freight quotation. If additional charges apply that were not included in the original order total, we will contact you for agreement before proceeding, where required.

6. Estimated Delivery Times

Delivery times depend on the shipping method, destination, carrier operations, and product availability.

As a general planning guide, estimated delivery times after dispatch may be:

• Local and nearby deliveries: Approximately 1–5 business days.

• Other destinations within Canada: Approximately 3–10 business days.

• International deliveries: Approximately 7–21 business days or longer, depending on the destination and customs processing.

These timeframes are estimates only and are not guaranteed delivery commitments unless expressly agreed in writing. Actual delivery times may vary, and specialized freight shipments may require additional time.

If a delivery estimate changes materially, we will make reasonable efforts to inform the customer and explain any available options.

7. Tracking Information

Where tracking is available, tracking details will be provided after the order has been dispatched or made available through the relevant carrier.

Customers can use the tracking information to monitor shipment progress and estimated delivery dates.

Tracking updates may take time to appear in the carrier’s system. If tracking information is unavailable or does not update for an extended period, please contact us for assistance.

8. Large and Heavy Pinball Machine Deliveries

Full-size pinball machines may require specialized transportation because of their weight, dimensions, electronic components, and delicate playfield assemblies.

Depending on the product and destination, delivery may be arranged through a freight carrier or another suitable transportation provider.

Customers should ensure that:

• The delivery address is accurate and accessible to the selected carrier.

• Someone is available to receive the shipment when required.

• Any building access restrictions, stairs, narrow entrances, or other delivery limitations are considered in advance.

• The customer understands whether the selected service includes curbside delivery, inside delivery, unloading, or installation.

Unless expressly included in the order, standard delivery should not be assumed to include installation, setup, removal of packaging, or placement inside a building.

Please contact us before ordering if you have special delivery requirements.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your delivery address, contact us as soon as possible at [email protected] or +1 613-689-6088.

We will attempt to correct the address before dispatch, where possible. Once an order has been shipped, changes may depend on the carrier and may incur additional charges.

Rovanta Pinball cannot guarantee that an address change will be possible after dispatch. Any responsibility for resulting costs or delivery problems will be determined in accordance with the circumstances and applicable law.

10. Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may arrange another delivery attempt, hold the shipment at a designated location, or request that the customer contact the carrier.

Customers should follow the carrier’s instructions and make reasonable arrangements to receive their shipment.

Additional delivery fees, storage charges, or redelivery costs may apply where permitted by law and where the customer is responsible for the failed delivery.

If you expect to be unavailable at the scheduled delivery time, please contact the carrier or our customer service team as soon as possible.

11. Damaged Shipments

Please inspect your shipment upon delivery, where reasonably possible.

If a package or pinball machine arrives visibly damaged, retain the packaging and take photographs of the damage before discarding any materials.

Contact us promptly with:

• Your order number.

• A description of the damage.

• Photographs of the product and packaging, where available.

• Any relevant delivery documentation.

We will review the issue and coordinate with the carrier or supplier as appropriate. Depending on the circumstances, the resolution may include repair, replacement, or refund.

Customers should not attempt major repairs or modifications before contacting us, unless necessary to prevent further damage or address an immediate safety concern.

Nothing in this section limits any rights available under applicable consumer protection law.

12. Lost or Delayed Shipments

Although we work to facilitate reliable deliveries, shipments may occasionally be delayed or lost because of carrier disruptions, weather, transportation issues, customs inspections, or other circumstances.

If your order has not arrived within the applicable estimated delivery period, contact us with your order number and tracking details.

We will make reasonable efforts to investigate the shipment and work with the carrier to determine its status.

If an order is confirmed lost or delivery fails in circumstances where a refund, replacement, or other remedy is required, we will provide an appropriate resolution in accordance with our Refund Policy and applicable law.

13. Order Cancellations and Delivery Refusals

If you wish to cancel an order, please contact us as soon as possible before dispatch.

Cancellation requests will be handled according to our Terms & Conditions, Refund Policy, the status of the order, and applicable consumer protection laws.

If an order has already shipped, a return may be necessary instead of a cancellation.

Customers should not refuse delivery solely to initiate a return without first contacting us, unless refusal is appropriate under applicable law or the circumstances of the delivery. Unexplained refusals may result in additional transportation or return costs where legally permitted.

14. Delivery Restrictions and Exceptional Circumstances

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

• Severe weather and natural disasters.

• Carrier strikes or transportation disruptions.

• Customs inspections or border delays.

• Supplier shortages or unexpected stock issues.

• Government restrictions or emergency measures.

• Other events affecting transportation or fulfillment.

We will make reasonable efforts to communicate material delays and provide updated information when available.

This policy does not remove any legal obligations relating to delivery, refunds, cancellations, or customer remedies.

15. Contact Us

If you have questions about shipping costs, delivery estimates, tracking, freight arrangements, or an existing order, please contact us.

Rovanta Pinball

Address: 302 Front Street, Belleville, ON K8N 2Z8, Canada

Phone: +1 613-689-6088

Email: [email protected]

Website: https://rovantapinball.com/

We appreciate your business and will do our best to ensure your order reaches you safely and efficiently.