Privacy Policy

Website: https://rovantapinball.com/
Business Name: Rovanta Pinball
Address: 302 Front Street, Belleville, ON K8N 2Z8, Canada
Phone: 613-689-6088
Email: [email protected]

Last Updated: October 17, 2024

1. Introduction

Welcome to Rovanta Pinball. We respect your privacy and are committed to protecting the personal information you provide when visiting our website, browsing our products, contacting us, or making a purchase.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://rovantapinball.com/ or interact with our business.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will obtain it before processing your personal information.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

Personal Information

When you place an order, contact us, or submit a form, we may collect:

Full name.
Billing and shipping addresses.
Email address.
Telephone number.
Order details and purchase history.
Information you provide in customer service inquiries.

Payment Information

When you purchase pinball machines, accessories, parts, or other products, payment information may be processed by our third-party payment providers.

We may receive limited payment-related information, such as transaction references, payment status, and billing details. Full payment card information is generally handled by the applicable payment processor rather than stored directly by us, depending on the payment method and website configuration.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and version.
Device and operating system information.
Pages visited and time spent on the website.
Referring websites and navigation activity.
Cookies and similar tracking technologies.

Communications

We may retain messages, emails, feedback, and other information you provide when communicating with our customer service team.

3. How We Use Your Information

Rovanta Pinball may use personal information for the following purposes:

Processing and fulfilling orders.
Arranging shipping, delivery, and order tracking.
Processing payments, refunds, exchanges, and returns.
Responding to customer inquiries and support requests.
Communicating order confirmations and important service updates.
Maintaining and improving our website, products, and customer experience.
Detecting, preventing, and investigating fraud, unauthorized transactions, and security incidents.
Maintaining business records and complying with legal obligations.
Sending promotional communications where permitted by law and, when required, with your consent.

We will not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or appropriate consent has been obtained.

4. Legal Basis and Consent

We collect and process personal information in accordance with applicable privacy laws.

Depending on the circumstances, our authority to process information may arise from your consent, the need to perform a transaction or fulfill an agreement, compliance with legal obligations, or another lawful basis.

You may withdraw consent where processing relies on consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and understand how visitors use our services.

These technologies may be used to:

Remember shopping cart contents and preferences.
Support login sessions and website security.
Analyze website traffic and performance.
Understand visitor interactions.
Support advertising and marketing activities, if enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart or checkout features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Sharing Your Information

We do not sell your personal information in exchange for money. We may disclose information to trusted third parties when reasonably necessary to operate our business, including:

Payment processors: To process transactions and refunds.
Shipping and delivery providers: To deliver orders and provide tracking information.
Website hosting and technology providers: To operate, maintain, and secure our website.
Analytics and marketing providers: To measure website performance or conduct marketing activities, where applicable.
Customer support providers: To help manage customer inquiries.
Professional advisers: Such as legal, accounting, or insurance professionals where appropriate.
Government authorities and legal parties: Where disclosure is required by law or necessary to protect legal rights, prevent fraud, or address security concerns.

Third-party providers may process information under their own privacy policies and contractual obligations. We take reasonable steps to work with providers that appropriately protect personal information.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media services, or other external resources.

We do not control the privacy practices or security of websites operated by third parties. If you follow an external link, we encourage you to review the relevant website’s privacy policy before sharing personal information.

Your use of third-party services may be governed by their own terms and conditions.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, resolving disputes, maintaining business records, and meeting legal or accounting requirements.

Retention periods vary according to the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to securely delete it, destroy it, or anonymize it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on our systems and service providers, these safeguards may include access controls, secure connections, restricted permissions, and appropriate security monitoring.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive payment or account information through unsecured communication channels.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw consent to certain processing activities.
Request deletion of personal information where legally applicable.
Object to or restrict certain processing activities where applicable.
Request information about how your personal information is handled.
Unsubscribe from promotional emails at any time.
Submit a privacy complaint to the appropriate regulatory authority.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing your request.

We will respond within the time required by applicable law. Certain information may need to be retained to fulfill legal obligations, complete transactions, or establish, exercise, or defend legal claims.

11. Marketing Communications

We may send promotional emails about new products, special offers, updates, or other information relating to Rovanta Pinball where permitted by law.

You may unsubscribe by using the unsubscribe link included in a marketing email or by contacting us directly.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, and important account notices.

We will comply with applicable Canadian anti-spam requirements when sending commercial electronic messages.

12. Children’s Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from children in violation of applicable law.

If we learn that personal information has been collected from a child in circumstances where the collection was not permitted, we will take reasonable steps to address the situation, including deleting the information where appropriate and legally required.

Parents or guardians who believe a child has provided personal information to us may contact us for assistance.

13. International Data Transfers

Some of our service providers may store or process personal information outside Ontario or Canada, depending on the services used to operate our website.

Where information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement agencies, or regulatory authorities as permitted by law.

We will take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements.

14. Privacy Breaches

If a privacy breach involving personal information occurs, we will assess the incident and take appropriate steps to contain it, reduce potential harm, and investigate its cause.

Where required by applicable law, we will notify affected individuals and relevant authorities and maintain records of reportable breaches.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal obligations.

Any changes will be published on this page with an updated revision date. We encourage visitors to review this page periodically to remain informed about how their personal information is handled.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

16. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to submit a privacy-related request, please contact us.

Rovanta Pinball

Address: 302 Front Street, Belleville, ON K8N 2Z8, Canada

Phone: +1 613-689-6088

Email: [email protected]

Website: https://rovantapinball.com/

We are committed to handling privacy inquiries respectfully and addressing legitimate requests in accordance with applicable privacy laws.